AENOR has awarded Renfe the certificates of Quality Management System and of Environment, in accordance with ISO 9001 and ISO 14001, respectively, for the AVE and AVLO High-speed railway, connecting Aragon with Madrid and Catalonia; the Madrid/Granada AVE also received certification.
This certification guarantees that the service provided is controlled by the organisation, and is focused on continuous improvement and committed to the environment. This distinguishes the companies from their competitors by highlighting their successfully managed systems and firm commitment to sustainability.
It also demonstrates that the rendering of the service is carried out following objective and reliable criteria, with complaint-handling procedures available for all interested parties as well as the continuous mission to achieve excellence.
Furthermore, the Seville and Malaga AVE services have renewed this certification, first obtained in 2003.
In the photo, from left to right, Francisco Prats, Director of Renfe's North-east Corridor Service, Enrique Megía, Director of the AENOR's headquarters in Madrid, and Sonia Araujo, Managing Director of Renfe Viajeros.